About the Role: The Client Onboarding Manager will be responsible for operations of Client Onboarding of Liminal, with a specific focus on customer onboarding in the digital and fintech environment and experience of ensuring compliance with KYB (Know Your Business), AML and CFT laws and regulations. This role requires a comprehensive understanding of financial regulations, AML/CFT Laws of the country, and the ability to ensure Liminal’s adherence to these requirements.


Responsibilities:


  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations. 
  • Onboarding Process Management: Develop and implement efficient onboarding processes to ensure seamless integration of clients into the company's systems, products, and services. Perform and review comprehensive KYB due diligence, adherence to AML/CFT regulations.
  • Project Coordination: Coordinate cross-functional teams to deliver onboarding projects within specified timelines and budget constraints.
  • Client Training and Support: Provide training sessions or materials to clients to familiarize them with the company's offerings and ensure they can utilize them effectively.
  • Risk Management: Identify potential risks during the onboarding process and implement strategies to mitigate them, ensuring compliance with regulatory requirements and company policies.
  • Problem Resolution: Address any issues or concerns raised by clients during the onboarding process promptly and effectively.
  • Performance Tracking: Monitor and evaluate the success of the onboarding process, collecting feedback from clients and internal stakeholders to continuously improve procedures.
  • Documentation and Reporting: Maintain accurate records of client interactions, onboarding progress, and any relevant documentation. Prepare regular reports for management on key metrics and outcomes.
  • Product Knowledge: Stay updated on the company's products, services, and industry trends to effectively communicate value propositions to clients.
  • Client Retention: Work closely with sales and account management teams to ensure a positive onboarding experience contributes to client satisfaction and long-term retention.
  • Continuous Improvement: Proactively identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of the onboarding function.


Desired Candidate Profile:


  • Bachelor’s degree in Finance, Business Administration, Law, or related field; professional certifications (e.g., CAMS, ICA) preferred.
  • 5+ years of experience in client onboarding, compliance, or financial crime risk management, preferably within the digital or fintech industry. Should have experience of working with regulatory entities.
  • Strong understanding of KYB, AML, and CFT regulations, especially across jurisdictions
  • Experience with onboarding tools, AML screening systems, and customer lifecycle management platforms.


About Liminal:


Liminal is a compliant and insured digital asset custody and wallet infrastructure provider. Launched in April 2021, Liminal Custody is a CCSS Level 3, SOC Type 2, and ISO 27001 & 27701 certified organization. Based in Singapore, Liminal has operations spread across APAC, MENA, and Europe, along with offices in Singapore,Taiwan , India, and UAE. The company has received an initial approval from VARA. Liminal takes pride in supporting businesses with its qualified and insured custody (self and institutional) that enables stress-free safekeeping of digital assets for institutions. It also provides a cutting-edge wallet infrastructure platform that is secure, compliant, and automated and comes with a plug-and-play architecture for faster onboarding of developers, business partners, and government agencies.


Our website - https://www.liminalcustody.com/


Note:This is a work-from-office role based in Whitefield, Bangalore.

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